One of my biggest pet peeves is when people write really negative reviews of restaurants on Citysearch that have no basis. Usually, what happens is that one mildly negative incident happens and then they wildly exaggerate the rest of the events to make the restaurant sound terrible.

In those reviews, you get lines like, “The hostess held up one finger to us and said, ‘Just a minute,’ in a very rude tone. Then she walked five steps in front of us as she led us to our table and never told us to enjoy our evening. She didn’t even look at us on our way out. I will never return there again.” Come on. That’s crap. Why is it so hard for people to be reasonable?

Anyway, I read a GREAT story behind one of these reviews on Maze at the London Hotel in New York on nymag.com. This is one of Gordon Ramsay’s restaurants. Here is the review that New York magazine received:

My husband and I were at the New York restaurant, Maze @ the London Hotel tonight 12-18-07. We were so upset. He had four clients he was taking out. At one point one of the clients noticed that there were two prostitutes at the bar, trying to pick up men.

When my husband’s guest complained to the staff, they became hostile and asked us to leave. When we talked to the hotel staff, they informed us that, “This happens all the time, You need to talk to the management of Gordon Ramsey.” We were very upset — how could they let that go on? It’s almost like they were getting a cut of their action.

We will never dine at a Gordon Ramsey Rest. We spend $800, and had to watch a common prostitute pick up her johns. It was very ugly, shame on Gordon Ramsey and Shame on the London.

Well, that’s pretty cruisazy. So, what did NYmag do? They called Gordon Ramsay’s PR team. Here’s what they had to say:

There was a party of six people in last night, and they were very loud and obnoxious, yelling things at ladies at the bar — who were just ladies at the bar! People started complaining, and they became very nasty, so that’s when the restaurant asked them to leave. They were very intoxicated.

Well, well, well.

That explains a LOT.

I guess it just comes down to the guests’ word vs. that of Maze, but I think I’m inclined to believe the restaurant.

What do you think?

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